Bilingual Member Relations Associate

Grameen America, Inc.; New York (NY); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays, vacation and sick time

401K retirement savings

Training and development opportunities

Job summary

Grameen America, Inc. is hiring a Relationship Associate in Jackson Heights, NY to provide exceptional customer service, conduct outreach, and support member recruitment. The role requires on-site presence with regular community engagement and visits to verify borrower information.

You will report to the Branch Manager and work in a fast-paced environment focusing on inclusive financial services for low-income women entrepreneurs.

Qualifications

• Bilingual ability in English and Spanish is preferred.
• Strong customer service and communication skills.
• Ability to multitask with attention to detail.
• Willingness to learn and adapt to change.

Responsibilities

• Conduct weekly center meetings to monitor loan repayments and share updates.
• Build strong relationships to support retention and business growth.
• Respond to member inquiries promptly and professionally.
• Perform in-person home verifications to verify borrower information.
• Uphold high standards of service and productivity.
• Participate in outreach and recruitment efforts as needed.

Skills

Bilingual English/Spanish

Customer service

Communication

Time management

Attention to detail

Team collaboration

Education

High school diploma

Two years relevant work experience

Tools

Microsoft Word

Microsoft Excel

Email/Zoom tools

Job description

Grameen America, Inc. is hiring a Relationship Associate in Jackson Heights, NY to provide exceptional customer service, conduct outreach, and support member recruitment. The role requires on-site presence with regular community engagement and visits to verify borrower information.

You will report to the Branch Manager and work in a fast-paced environment focusing on inclusive financial services for low-income women entrepreneurs.