Bilingual Relationship Associate – Community Outreach

Grameen America, Inc.; Long Beach (CA); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays, vacation and sick time

401K retirement savings plans

Flexible Spending Account (FSA)

Training and development opportunities

Wellness coaching sessions

Job summary

Grameen America, Inc. in Long Beach, CA is seeking an entry-level Relationship Associate to deliver exceptional customer service, engage in local outreach, and assist with member recruitment at the branch.

The role reports to the Branch Manager and requires a positive attitude, strong communication, and willingness to learn. The position emphasizes in-person work at the branch and community sites, with regular travel within the service area.

Qualifications

• Bilingual in English and Spanish.
• Strong customer service and communication skills.
• High level of integrity, discipline, punctuality, and work ethic.
• Ability to multitask, manage time effectively, and maintain attention to detail.
• Collaborative and self-motivated—able to work independently and as part of a team.
• Flexibility to work varied hours (early mornings/evenings) Monday through Friday.
• Comfortable using computers, email, smartphones, tablets, Zoom, and related technologies.
• Willingness to learn.

Responsibilities

• Conduct weekly center meetings, collect loan repayments, and share program updates.
• Build strong relationships with members to support retention and growth.
• Respond to member inquiries promptly and professionally.
• Conduct in-person home verifications and borrower information checks.
• Uphold high standards of service, quality, and productivity.
• Adhere to all company policies and procedures.
• Travel locally for outreach and recruitment of new members.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Integrity/ethics

Time management

Teamwork

Flexibility

Tech-savvy

Willingness to learn

Education

High School diploma

2+ years related experience

Tools

Microsoft Word

Excel

Job description

Grameen America, Inc. in Long Beach, CA is seeking an entry-level Relationship Associate to deliver exceptional customer service, engage in local outreach, and assist with member recruitment at the branch.

The role reports to the Branch Manager and requires a positive attitude, strong communication, and willingness to learn. The position emphasizes in-person work at the branch and community sites, with regular travel within the service area.