Bilingual Community Relationship Associate

Grameen America, Inc.; Indianapolis (IN); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Holidays, vacation and sick time

401K retirement savings

Flexible Spending Account (FSA)

Training and development opportunities

Wellness program with coaching

And more!

Job summary

Grameen America, Inc. is seeking a Relationship Associate in Indianapolis to deliver exceptional member service and lead outreach efforts. This entry-level role reports to the Branch Manager and requires in-branch presence several days per week.

The position involves local travel for outreach, data entry, and engagement activities to recruit and support microfinance members. A high school diploma or GED is preferred, with fluency in English and Spanish advantageous.

Qualifications

• Bilingual ability in English and Spanish is preferred.
• Excellent customer service and communication skills.
• Strong attention to detail and multitasking capacity.

Responsibilities

• Conduct weekly meetings to collect loan repayments and share updates.
• Build relationships with members to support retention and growth.
• Respond promptly to member inquiries and assist with problem solving.
• Perform in-person home verifications to verify borrower information.
• Adhere to company policies and support team goals.

Skills

Bilingual English/Spanish

Customer service

Communication

Attention to detail

Multitask

Tech savvy

Education

High School diploma or GED

Word/Excel familiarity

Tools

Microsoft Word

Microsoft Excel

Job description

Grameen America, Inc. is seeking a Relationship Associate in Indianapolis to deliver exceptional member service and lead outreach efforts. This entry-level role reports to the Branch Manager and requires in-branch presence several days per week.

The position involves local travel for outreach, data entry, and engagement activities to recruit and support microfinance members. A high school diploma or GED is preferred, with fluency in English and Spanish advantageous.