Bilingual Relationship & Outreach Associate

Grameen America; Malden (MA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays, vacation and sick time

Training and development opportunities

Wellness program with two free-coachS

Job summary

Grameen America is seeking a motivated Relationship Associate to deliver exceptional customer service and engage in community outreach. This entry-level role supports member recruitment, conducts in-branch and in-community activities, and reports to the Branch Manager.

A positive attitude and strong communication skills are essential. The position requires in-branch presence 3–5 days, with local travel to neighborhoods served by the branch.

Qualifications

• High School diploma or equivalent required; two years of relevant work experience acceptable.
• Familiarity with Microsoft Word and Excel is a plus.

Responsibilities

• Conduct weekly center meetings to collect loan repayments and share program updates.
• Build strong relationships with members to support retention and growth.
• Respond to member inquiries promptly and professionally; assist with problem solving and engagement.
• Perform in-person home verifications and business visits to verify borrower information for accuracy.
• Uphold high standards of service, quality, and productivity.
• Travel locally to engage communities and recruit new members as needed.

Skills

Bilingual Portuguese/English

Customer service

Integrity & professionalism

Multitasking

Attention to detail

Teamwork

Flexible hours

Tech savvy

Education

High school diploma or equivalent

Familiarity with Word/Excel

Job description

Grameen America is seeking a motivated Relationship Associate to deliver exceptional customer service and engage in community outreach. This entry-level role supports member recruitment, conducts in-branch and in-community activities, and reports to the Branch Manager.

A positive attitude and strong communication skills are essential. The position requires in-branch presence 3–5 days, with local travel to neighborhoods served by the branch.