Bilingual Member Relations & Outreach Associate

Grameen America, Inc.; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Holidays, vacation and sick time

401K retirement savings plans

Flexible Spending Account (FSA)

Training and development opportunities

Wellness program with two free coching

Two coaching sessions per month

Job summary

Grameen America, Inc. is seeking a Relationship Associate in Charlotte, NC. This entry-level role focuses on excellent customer service, member outreach, and in-branch support under the Branch Manager.

The position requires in-person presence several days a week and travel within the branch’s community as needed. The role emphasizes outreach to entrepreneurs, loan repayments, and building trust with members.

Qualifications

• High School diploma or equivalency preferred, or two years of relevant work experience.
• Familiarity with Microsoft Word and Excel a plus.
• Bilingual proficiency in English and Spanish.
• Strong customer service and communication skills.
• Ability to multitask and manage time effectively.
• Detail-oriented and professional in attitude.

Responsibilities

• Conduct weekly center meetings to collect and follow up on loan repayments, program updates, and discussions.
• Build strong relationships with members to support retention and growth.
• Respond to member inquiries promptly and professionally; assist with problem solving and engagement.
• Perform in-person home verification and borrower information checks for accuracy.
• Uphold high standards of service, quality, and productivity; adhere to policies.
• Fulfill related duties as assigned as part of a collaborative team.

Skills

Bilingual English/Spanish

Customer service

Communication

Integrity/ethics

Multitasking

Time management

Teamplayer

Flexible hours

Tech-savvy

Willingness to learn

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Grameen America, Inc. is seeking a Relationship Associate in Charlotte, NC. This entry-level role focuses on excellent customer service, member outreach, and in-branch support under the Branch Manager.

The position requires in-person presence several days a week and travel within the branch’s community as needed. The role emphasizes outreach to entrepreneurs, loan repayments, and building trust with members.