Bilingual Relationship Associate – Community Outreach

Grameen America; Bell (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Holidays, vacation and sick time

401K retirement savings plan

Flexible Spending Account (FSA)

Training and development opportunities

Wellness program with coaching

Job summary

Grameen America seeks an entry-level Relationship Associate to join our branch team. You will deliver excellent customer service, engage with members, and support outreach and recruitment efforts to help growth of our program.

As part of the role, you will conduct in-person meetings, verify borrower information, and travel locally for outreach within the community. A positive attitude and reliable work ethic are essential.

Qualifications

• Bilingual proficiency in English and Spanish.
• Strong customer service and communication skills.
• High level of integrity, discipline, punctuality, and work ethic.
• Ability to multitask, manage time effectively, and maintain strong attention to detail.
• Basic numeric and problem-solving skills.
• Collaborative and self-motivated — able to work independently and as part of a team.
• Flexibility to work varied hours (early mornings/evenings) Monday through Friday.
• Comfortable using computers, smartphones, email, Zoom, and related technologies.
• Willingness to learn and adapt to change.

Responsibilities

• Conduct weekly center meetings to collect loan repayments and share program updates.
• Build strong relationships with members to support retention and growth.
• Respond to member inquiries promptly and professionally.
• Perform in-person home verification and business visits for borrower information.
• Uphold high standards of service, quality, and productivity.
• Adhere to all company policies and procedures.
• Engage in outreach and recruitment within the branch service area; travel locally as needed.
• Monitor loan activity and ensure compliance with criteria and schedules.
• Input payment data accurately into internal systems and maintain documentation.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Time management

Attention to detail

Problem solving

Teamwork

Adaptability

Tech literacy (computer, email, Zoom)

Education

High School diploma or equivalent

Two years relevant work experience

Tools

Microsoft Word

Excel

Job description

Grameen America seeks an entry-level Relationship Associate to join our branch team. You will deliver excellent customer service, engage with members, and support outreach and recruitment efforts to help growth of our program.

As part of the role, you will conduct in-person meetings, verify borrower information, and travel locally for outreach within the community. A positive attitude and reliable work ethic are essential.