Bilingual Community Outreach and Member Relations Associate

Grameen America; Norcross (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401K

FSA

Training & development

Wellness program

Coaching sessions

Job summary

Grameen America in Georgia is seeking an entry-level Relationship Associate to join our branch team. You will support member outreach, manage loan repayments, and build relationships with local entrepreneurs as part of a collaborative effort to advance financial mobility.

This role requires regular on-site presence at the branch (3–5 days), with travel in the community to engage potential members and deliver program information. We value service, integrity, and a team-oriented mindset.

Qualifications

• Bilingual proficiency in English and Spanish.
• Strong customer service and communication skills.
• High level of integrity, discipline, punctuality, and work ethic.
• Ability to multitask, manage time effectively, and maintain strong attention to detail.
• Basic numeric and problem-solving skills.
• Collaborative and self-motivated — able to work independently and as part of a team.
• Flexibility to work varied hours (early mornings/evenings) Monday through Friday.
• Comfortable using computers, smartphones, email, Zoom, and related technologies.
• Willingness to learn and adapt to change.

Responsibilities

• Conduct weekly center meetings during which we collect and follow-up with loan repayments, share program updates and educational discussions.
• Build strong and positive relationships with members to support retention and business growth.
• Respond to member inquiries promptly and professionally, assist with problem solving & engagement.
• Conduct in-person home verification and business visits to verify and ensure borrower information.
• Uphold high standards of service, quality, and productivity.
• Adhere to all company policies and procedures.
• Perform other related duties as assigned; collaborate with team to meet organizational goals.
• Conduct outreach through various channels within the neighborhoods your branch serves with regular local travel.
• Grow the program by recruiting new members to achieve membership growth targets.
• Monitor member loan activity for compliance with loan criteria and repayment schedules.
• Reconcile and input payment data into internal systems with proper documentation.

Skills

Bilingual EN/ES

Customer service

Strong communication

Attention to detail

Multitasking

Time management

Tech-savvy

Education

High School diploma or equivalent

Two years relevant work experience

Tools

Microsoft Word

Microsoft Excel

Job description

Grameen America in Georgia is seeking an entry-level Relationship Associate to join our branch team. You will support member outreach, manage loan repayments, and build relationships with local entrepreneurs as part of a collaborative effort to advance financial mobility.

This role requires regular on-site presence at the branch (3–5 days), with travel in the community to engage potential members and deliver program information. We value service, integrity, and a team-oriented mindset.