Member Relations & Outreach Associate

Grameen America, Inc.; Norcross (GA); On-site; USD 20,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid holidays, vacation, and sick time

401K retirement savings plans

Flexible Spending Account (FSA)

Training and development opportunities

Wellness program with coaching

And more!

Job summary

Grameen America, Inc. is seeking an entry-level Relationship Associate in the Atlanta area. The role focuses on member engagement, outreach, and ensuring high-quality service while supporting loan repayments and program updates.

The position requires bilingual English/Spanish skills, excellent communication, and a willingness to learn. On-site presence is requested to build relationships within local communities and branches.

Qualifications

• High School diploma or equivalent preferred or two years of relevant work experience.
• Bilingual English and Spanish required.
• Strong customer service and communication skills essential.
• Ability to multitask and maintain attention to detail.
• Flexible hours including some mornings/evenings, Monday–Friday.

Responsibilities

• Conduct weekly center meetings to collect and follow-up on loan repayments and program updates.
• Build strong relationships with members to support retention and growth.
• Respond to member inquiries promptly and professionally.
• Perform in-person home verifications to verify borrower information.
• Uphold high standards of service, quality, and productivity.
• Adhere to all company policies and procedures.
• Assist with outreach and collaboration as needed.

Skills

Bilingual English/Spanish

Customer service

Communication

Attention to detail

Multitasking

Teamwork

Flexible hours

Tech proficiency

Education

High School diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Grameen America, Inc. is seeking an entry-level Relationship Associate in the Atlanta area. The role focuses on member engagement, outreach, and ensuring high-quality service while supporting loan repayments and program updates.

The position requires bilingual English/Spanish skills, excellent communication, and a willingness to learn. On-site presence is requested to build relationships within local communities and branches.