Bilingual Relationship Associate - Outreach & Member Growth

Grameen America; Houston (TX); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Holidays, vacation and sick time

401K retirement savings plans

Flexible Spending Account (FSA)

Training and development opportunities

Wellness program with two free monthly

Job summary

Grameen America in Houston seeks an entry-level Relationship Associate to support member outreach, loan repayments, and service delivery at the branch. The role emphasizes strong customer service, proactive engagement with women entrepreneurs, and on-site presence.

You will travel locally for outreach and home verifications, working closely with the Branch Manager to grow the member base and ensure compliance with loan criteria and timelines.

Qualifications

• Entry-level role with focus on customer service and outreach.
• Requires reliable, organized, and bilingual (English/Spanish) communication.
• Willingness to learn and adapt to change.

Responsibilities

• Conduct weekly center meetings to collect loan repayments and share program updates.
• Build strong relationships with members to support retention and growth.
• Respond to member inquiries promptly and professionally.
• Perform in-person home verifications and business visits to verify borrower information.
• Monitor loan activity and ensure compliance with repayment schedules.
• Input payment data accurately into internal systems and maintain documentation.

Education

High School diploma or equivalent

Two years relevant work experience

Tools

Microsoft Word

Microsoft Excel

Job description

Grameen America in Houston seeks an entry-level Relationship Associate to support member outreach, loan repayments, and service delivery at the branch. The role emphasizes strong customer service, proactive engagement with women entrepreneurs, and on-site presence.

You will travel locally for outreach and home verifications, working closely with the Branch Manager to grow the member base and ensure compliance with loan criteria and timelines.