Bilingual QA & Training Coordinator

Maximus; Hagåtña (GU); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive bonuses

Medical/Dental/Vision insurance

401K with company match

Employee Wellness program

Job summary

Maximus is seeking a motivated Bilingual QA Coordinator to support quality, training, and operational activities within our program. You will monitor staff performance, review work for accuracy, and assist with training and QA efforts to ensure adherence to policies and performance goals.

This role requires bilingual English/Spanish proficiency, attention to detail, and the ability to work in a fast-paced call center environment.

Qualifications

• Bilingual proficiency in languages as specified.

Responsibilities

• Evaluate staff performance against project standards and contractual requirements.
• Assist in developing strategies to improve Call Center Operations.
• Maintain and distribute project reports and performance indicators.
• Identify knowledge gaps and plan staff training.
• Conduct quality assurance monitoring activities.
• Ensure policies and procedures are followed and updates are made.

Skills

Bilingual proficiency (English/Spanish

Quality assurance

Call center monitoring

Performance coaching

Education

High School diploma or equivalent

Tools

Cover VA at Maximus

Job description

Maximus is seeking a motivated Bilingual QA Coordinator to support quality, training, and operational activities within our program. You will monitor staff performance, review work for accuracy, and assist with training and QA efforts to ensure adherence to policies and performance goals.

This role requires bilingual English/Spanish proficiency, attention to detail, and the ability to work in a fast-paced call center environment.