Bilingual QA Coordinator — Elevate Call Center Quality

Maximus; Boise (ID); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive bonus program

Comprehensive health insurance options

401K with company match

EAP wellness resources

Recognition platform

Job summary

Maximus is seeking a Bilingual QA Coordinator to support quality, training, and operations within our program. You will monitor staff performance, review work for accuracy, maintain resources, and support QA efforts.

Collaboration with supervisors and teams will drive adherence to policies and achievement of performance goals. Responsibilities include evaluating customer interactions, analyzing quality data, and providing coaching to enhance performance while supporting training initiatives in a

Qualifications

• High School diploma or equivalent required.
• Bilingual proficiency in languages as specified (English and Spanish).
• Fluent in English and Spanish (speaking, reading, and writing).
• Prior experience with Cover VA at Maximus.

Responsibilities

• Evaluate staff performance against project standards and contractual requirements.
• Assist with design and recommendation of performance-improvement strategies for Call Center Operations.
• Prepare, analyze, and distribute project reports and performance indicators.
• Assess staff knowledge needs and develop training plans to meet requirements.
• Conduct monitoring activities for quality assurance and contractual compliance.
• Update and maintain staff resource materials and procedures as needed.
• Assist with staff training and ensure standards are met.

Skills

Bilingual English/Spanish

Quality assurance

Call center QA

Training & mentoring

Performance monitoring

Analytical thinking

Education

High School diploma or equivalent

Tools

Cover VA

Job description

Maximus is seeking a Bilingual QA Coordinator to support quality, training, and operations within our program. You will monitor staff performance, review work for accuracy, maintain resources, and support QA efforts.

Collaboration with supervisors and teams will drive adherence to policies and achievement of performance goals. Responsibilities include evaluating customer interactions, analyzing quality data, and providing coaching to enhance performance while supporting training initiatives in a