Bilingual QA Coordinator - Quality & Training Advocate

Maximus; Tysons (VA); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Disability Insurance

Retirement Savings Plan

Paid Holidays and PTO

Job summary

Maximus is seeking a bilingual QA associate to evaluate call center staff against quality standards and contractual metrics. You will help develop performance-improvement strategies and analyze data to identify trends.

The role supports training and updates procedures as needed. Ideal candidates have 0–2 years of QA or quality monitoring experience, fluency in English and Spanish, and a high school diploma or equivalent.

Qualifications

• Bilingual in English and Spanish (speaking, reading, writing).
• High School diploma or equivalent is required.
• 0–2 years of related call center QA experience preferred.

Responsibilities

• Evaluate staff performance against project standards and metrics.
• Assist with developing strategies to improve call center performance.
• Analyze quality data and provide feedback to coaching teams.
• Monitor adherence to policies and contractual requirements.
• Prepare and communicate quality findings and recommendations to leadership.
• Support training and staff development initiatives.

Skills

Bilingual English/Spanish

Fluent English

Education

High School Diploma or Equivalent

Job description

Maximus is seeking a bilingual QA associate to evaluate call center staff against quality standards and contractual metrics. You will help develop performance-improvement strategies and analyze data to identify trends.

The role supports training and updates procedures as needed. Ideal candidates have 0–2 years of QA or quality monitoring experience, fluency in English and Spanish, and a high school diploma or equivalent.