Bilingual QA Coordinator: Quality & Training Specialist

Maximus; Carson City (NV); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Annual bonuses

Insurance coverage

401K plan

EAP

Tuition reimbursement

Wellness program

Professional development

Job summary

Maximus is seeking a Bilingual QA Coordinator to support quality, training, and operational activities within our program. You will monitor staff performance, review work for accuracy, maintain resource materials, and assist in implementing training and quality assurance initiatives.

The role requires bilingual English/Spanish proficiency and prior exposure to quality monitoring in a call center environment.

Qualifications

• High School diploma or equivalent with 0-2 years of experience.
• Fluent in English and Spanish (spoken, read and written).
• Bilingual proficiency is required.
• Familiarity with Cover VA at Maximus is preferred.

Responsibilities

• Evaluate staff work quality against project standards and requirements.
• Assist with developing strategies to improve Call Center performance.
• Analyze reports and performance indicators for trends and insights.
• Assess staff knowledge needs and plan training accordingly.
• Conduct quality assurance monitoring and report findings.
• Support training efforts and update procedures as needed.
• Collaborate with Operations and Management to improve service quality.

Skills

Bilingual: EN/ES

Quality monitoring

Analytical skills

Communication skills

Education

High School diploma or equivalent

Tools

Cover VA at Maximus

Job description

Maximus is seeking a Bilingual QA Coordinator to support quality, training, and operational activities within our program. You will monitor staff performance, review work for accuracy, maintain resource materials, and assist in implementing training and quality assurance initiatives.

The role requires bilingual English/Spanish proficiency and prior exposure to quality monitoring in a call center environment.