Bilingual QA Coordinator - Elevate Quality & Training

Maximus; Cheyenne (WY); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Annual bonuses

Medical, Dental, Vision coverage

401K with company matching

Wellness program

Tuition reimbursement

Employee discounts

Job summary

Maximus is seeking a Bilingual QA Coordinator to monitor staff performance, review work for accuracy, and support quality assurance across our program. You will collaborate with supervisors to ensure adherence to policies and drive performance goals, combining QA insights with training support.

The role requires fluent English and Spanish, experience with quality monitoring, and familiarity with the Maximus environment—an opportunity to impact service quality in a nationwide program.

Qualifications

• High School diploma or equivalent with 0-2 years of experience.
• Fluent in English and Spanish (must be able to speak, read and write).
• This position requires bilingual proficiency.
• Prior experience with Cover VA at Maximus.

Responsibilities

• Evaluate staff performance against project standards and performance measures.
• Assist with development and implementation of strategies to improve Call Center operations.
• Assist with analysis and distribution of project reports and performance indicators.
• Ensure staff knowledge of processes and policies; develop plans to meet requirements.
• Conduct monitoring activities for quality assurance purposes.
• Support training and coaching initiatives to enhance performance.

Skills

Bilingual EN/ES

Analytical skills

Communication

Quality monitoring

Education

High school diploma or equivalent

Tools

Cover VA

Job description

Maximus is seeking a Bilingual QA Coordinator to monitor staff performance, review work for accuracy, and support quality assurance across our program. You will collaborate with supervisors to ensure adherence to policies and drive performance goals, combining QA insights with training support.

The role requires fluent English and Spanish, experience with quality monitoring, and familiarity with the Maximus environment—an opportunity to impact service quality in a nationwide program.