Bilingual QA Specialist — Quality & Training

Maximus; Montpelier (VT); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Competitive pay and bonuses

Insurance options

401K Retirement Savings

Job summary

Maximus is seeking a bilingual QA Coordinator to support quality, training, and operations within our program. You will monitor staff performance, review output for accuracy, and help maintain training materials and QA processes.

Collaborate with supervisors to ensure policy adherence, meet performance goals, and update procedures as needed. Fluency in English and Spanish is required to succeed in this US-based, remote role.

Qualifications

• Bilingual proficiency in English and Spanish (read, write and speak).
• Experience in quality monitoring or QA in a call center is preferred.
• Experience with the Cover VA program at Maximus is a plus.

Responsibilities

• Evaluate staff performance against project standards and requirements.
• Assist with quality assurance monitoring and reporting.
• Develop and update staff resource materials and training aids.
• Provide feedback and coaching to improve performance and compliance.
• Ensure adherence to policies and contractual requirements.

Skills

Bilingual EN/ES

Quality assurance

Call center

Education

High School diploma

Tools

Cover VA

Job description

Maximus is seeking a bilingual QA Coordinator to support quality, training, and operations within our program. You will monitor staff performance, review output for accuracy, and help maintain training materials and QA processes.

Collaborate with supervisors to ensure policy adherence, meet performance goals, and update procedures as needed. Fluency in English and Spanish is required to succeed in this US-based, remote role.