Bilingual QA Specialist — Elevate Call Center Quality

Maximus; Helena (MT); Remote; USD 22,000 - 31,000; Full time

Benefits offered by this job

Annual bonus

Health insurance

401K retirement plan

Wellness program

Tuition reimbursement

Employee discounts

Professional development

Job summary

Maximus is seeking a Bilingual QA Coordinator to support quality, training, and operational activities within our program. You will monitor staff performance, review work for accuracy, maintain resource materials, and assist with training and quality assurance efforts.

The role requires fluent English and Spanish and the ability to work from home within the Continental US. You will collaborate with supervisors to ensure policy adherence and achieve performance goals.

Qualifications

• Fluent in English and Spanish (read, write, speak).
• Ability to evaluate staff performance against standards.
• Capable of communicating findings clearly and professionally.

Responsibilities

• Evaluate staff work quality against project standards.
• Assist in designing quality improvement strategies for call center operations.
• Analyze performance data and generate reports for leadership.
• Develop staff training resources and quick reference guides.
• Monitor adherence to policies and contractual requirements.
• Support coaching and training initiatives.

Skills

Bilingual English/Spanish

QA monitoring

Education

High School diploma or equivalent

Tools

Cover VA

Job description

Maximus is seeking a Bilingual QA Coordinator to support quality, training, and operational activities within our program. You will monitor staff performance, review work for accuracy, maintain resource materials, and assist with training and quality assurance efforts.

The role requires fluent English and Spanish and the ability to work from home within the Continental US. You will collaborate with supervisors to ensure policy adherence and achieve performance goals.