Bilingual Practice Assistant II — Patient Care & Epic

Mass General Brigham; Massachusetts; Hybrid; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) with match

MBTA pass

Tuition reimbursement

Job summary

Mass General Brigham in Jamaica Plain, MA, is hiring a Practice Assistant II to warmly welcome patients and keep the front office running smoothly. You will assist with scheduling, check-in/check-out, phone inquiries, and basic billing tasks in a fast-paced clinical setting.

Ideal candidates are bilingual in English and Spanish, with a high school diploma and at least one year of relevant experience. Epic training will be provided, and the role offers a hybrid schedule with opportunities for

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or GED.
• At least 1 year of applicable work experience.
• Intermediate typing/data entry and strong computer skills.
• Intermediate knowledge of medical terminology, insurance types, referrals, and registration/fiscal information.
• A professional, courteous, and clear communication style – verbal and written.
• Strong organization and multitasking skills, with knowledge of practice operations and compliance requirements.

Responsibilities

• Greet and assist patients, and support check-in and check-out.
• Answer phones, help callers with routine questions, and schedule appointments.
• Manage appointment records and print daily schedules.
• Handle messages about prior authorizations, prescription refills, test results, and provider questions.
• Process billing forms, scan documents into Epic, and accept co-payments as needed.
• Request medical records and lab results, and keep patient files organized.

Skills

Bilingual in English and Spanish

Education

High school diploma or GED

Job description

Mass General Brigham in Jamaica Plain, MA, is hiring a Practice Assistant II to warmly welcome patients and keep the front office running smoothly. You will assist with scheduling, check-in/check-out, phone inquiries, and basic billing tasks in a fast-paced clinical setting.

Ideal candidates are bilingual in English and Spanish, with a high school diploma and at least one year of relevant experience. Epic training will be provided, and the role offers a hybrid schedule with opportunities for