Bilingual Patient Services Coordinator

1200 The General Hospital Corporation; Somerville (MA); On-site; USD 24,000 - 33,000; Full time

Job summary

Mass General Brigham seeks an adaptable administrative support professional to assist healthcare providers in a fast-paced ambulatory setting. You will schedule appointments, obtain referrals and pre-certifications, and manage demographic and insurance data while handling billing coordination and front-desk duties.

Proficiency in Spanish and healthcare/customer service experience are required, with Epic training and 30-hour weekly availability.

Qualifications

• Proficiency speaking Spanish language required.
• 1+ years' experience in a healthcare or customer service setting required for Level I role.
• Proven understanding of managed care and other insurance-related coverage plans.
• Digital literacy, including proficiency with Windows-based computer applications.
• Proven, accurate typing and data entry skills.
• Prior customer service experience.
• Knowledge of EPIC, MEDITECH & BICS software a plus!
• Strong patient service orientation and well-developed social skills.
• Available to complete a three-day, Epic training program, and to work at least 30 hours, Monday-Friday, days.
• They should be a quick study, with a 'can-do,' positive demeanor, and a proven track record to be reliable, flexible and punctual.
• Driven candidates will also possess a professional demeanor, solid interpersonal skills, and the ability to work optimally as part of a team.

Responsibilities

• Provide administrative support to healthcare providers within a fast-paced ambulatory setting, and function as the primary interface between the patients and medical team.
• Schedule patient appointments, diagnostic testing, and surgeries.
• Acquire referrals and pre-certifications as needed.
• Register and update demographic, PCP, and insurance information.
• Collect co-payments and fees.
• Coordinate details of billing.
• Answer phones, and triage calls as appropriate.
• Photocopying, faxing, and filing.

Skills

Spanish language

Customer service

Data entry

Typing

Digital literacy

Tools

EPIC

MEDITECH

BICS

Job description

Mass General Brigham seeks an adaptable administrative support professional to assist healthcare providers in a fast-paced ambulatory setting. You will schedule appointments, obtain referrals and pre-certifications, and manage demographic and insurance data while handling billing coordination and front-desk duties.

Proficiency in Spanish and healthcare/customer service experience are required, with Epic training and 30-hour weekly availability.