Bilingual Front Office Specialist — Epic Expert

Brigham and Women's Hospital; Boston (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

403(b) with match

MBTA pass discount

Tuition reimbursement

Job summary

Brigham and Women’s Hospital is seeking a friendly, organized Front Desk/Office Assistant to support patient flow and administrative tasks in a fast-paced clinic setting. You will greet patients, process check-in/check-out, answer phones, schedule appointments, and manage records while ensuring accuracy and confidentiality.

Responsibilities include handling messages about authorizations, refills, results, and provider inquiries; processing bills and co-pays; and training teammates as an Epic

Qualifications

• Bilingual in English and Spanish is required.
• High school diploma or GED required.
• At least 1 year of applicable work experience.
• Office systems training or post-high school education preferred.
• Intermediate typing/data entry and computer skills.
• Knowledge of medical terminology, insurance types, referrals, and registration/fiscal information.
• Professional, courteous, and clear communication—verbal and written.
• Strong organization and multitasking with knowledge of practice operations and compliance.

Responsibilities

• Greet and assist patients; support check-in/check-out.
• Answer phones; schedule appointments and help callers with routine questions.
• Manage appointment records and print daily schedules.
• Handle messages about prior authorizations, prescriptions, test results, and provider questions.
• Process billing forms, scan documents into Epic, and accept co-payments.
• Request medical records and lab results; keep patient files organized.

Skills

Bilingual English & Spanish

Strong communication

Organization & multitasking

Typing & data entry

Medical terminology & registration

Education

High school diploma or GED

Tools

Epic

Job description

Brigham and Women’s Hospital is seeking a friendly, organized Front Desk/Office Assistant to support patient flow and administrative tasks in a fast-paced clinic setting. You will greet patients, process check-in/check-out, answer phones, schedule appointments, and manage records while ensuring accuracy and confidentiality.

Responsibilities include handling messages about authorizations, refills, results, and provider inquiries; processing bills and co-pays; and training teammates as an Epic