Bilingual Medical Office Assistant - Spanish/English

Mass General Brigham; Chelsea (MA); On-site; USD 42,000 - 54,000; Full time

Job summary

Mass General Brigham is seeking a Float Practice Assistant - Bilingual (Spanish/English) for the Chelsea Health Center. This role supports front-desk operations, appointment scheduling, and billing processes without direct patient care.

You’ll greet patients in Spanish and English, manage check-in/out, handle calls and messages, and help with scheduling changes as your skills grow. Onsite, full-time, 40 hours per week.

Qualifications

• High school diploma or equivalent (required).
• 2-3 years of office experience (required).
• Fluency in Spanish and English.
• Proficiency with Microsoft Office and a strong understanding of office procedures.
• Excellent organization, time management, and communication skills.
• Certified Medical Administrative Assistant (CMAA) credential is a plus.

Responsibilities

• Greet and assist patients, and manage check-in, check-out, and appointment scheduling.
• Answer phones, respond to routine inquiries, and handle messages about prior authorizations, provider questions, prescription refills, and test results.
• Maintain appointment records, print schedules, and file materials in patient folders.
• Process billing forms, scan documents into patient medical records (LMR), and request records and lab results.
• Open and distribute mail and faxes; type forms, records, schedules, and memos.
• Accept co-payments as needed.
• Serve as a "Super User" for scheduling, registration, and billing systems-training and supporting your colleagues
• Take on advanced tasks, such as surgical scheduling and schedule changes/blocking, as your skills grow

Skills

Fluency in Spanish and English

Excellent organization and time mgmt

Strong communication skills

Office procedures

Education

High school diploma or equivalent

Certified Medical Administrative Assistant (CMAA) credential

Tools

Microsoft Office Suite

Job description

Mass General Brigham is seeking a Float Practice Assistant - Bilingual (Spanish/English) for the Chelsea Health Center. This role supports front-desk operations, appointment scheduling, and billing processes without direct patient care.

You’ll greet patients in Spanish and English, manage check-in/out, handle calls and messages, and help with scheduling changes as your skills grow. Onsite, full-time, 40 hours per week.