Bilingual Pharmacy Support Call Center Pro — Remote

IQVIA; Charlotte (NC); Remote; USD 20,000 - 29,000; Full time

Job summary

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a contract remote role open to remote US. Primary duties include handling patient, pharmacy, and medical professional inquiries, providing first-level support, and documenting resolutions.

Role requires Pharmacy Technician experience, HIPAA certification, and 3+ years of call center exposure. Shifts run 8am–5pm, 9am–6pm, 10am–7pm, or 11am–8pm EST. $18/hr base, remote in US.

Qualifications

• High School Diploma or equivalent.
• Pharmacy Technician experience is required.
• HIPAA certification.
• Call center experience (3+ years preferred).
• Bi-lingual English/Spanish required.

Responsibilities

• Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center.
• Quickly assess the user's issue and provide first level support for problem resolution.
• Document information specific to the resolution and elevate unresolved issues expeditiously to the appropriate area.
• Recognize operational challenges and suggest recommendations to management, as necessary.
• Ability to work 40 hours per week under moderate supervision.
• Multiple shifts available: 8:00 am - 5:00 pm EST; 9:00 am – 6:00 pm EST; 10:00am – 7:00pm EST; 11:00 am – 8:00pm EST.

Skills

Bi-lingual English/Spanish

Pharmacy Technician experience

Call center experience

HIPAA certified

Medical claim processing experience

Education

High School Diploma or equivalent

Job description

IQVIA is seeking a Bi-lingual Pharmacy Support Call Center Representative for a contract remote role open to remote US. Primary duties include handling patient, pharmacy, and medical professional inquiries, providing first-level support, and documenting resolutions.

Role requires Pharmacy Technician experience, HIPAA certification, and 3+ years of call center exposure. Shifts run 8am–5pm, 9am–6pm, 10am–7pm, or 11am–8pm EST. $18/hr base, remote in US.