Bilingual Personal Banker II — Build Relationships & Grow

BOK Financial Co.; Albuquerque (NM); On-site; USD 35,000 - 55,000; Full time

Job summary

BOK Financial, Albuquerque, NM, is seeking a Bilingual Personal Banker II to build client relationships and deliver consultative banking services. This entry-level role includes a 9-week training program to equip you with the skills and knowledge to excel in retail banking.

You will train at a location that may differ from your regular hours and may be reassigned to a branch upon completion. The program emphasizes customer service, product knowledge, and compliant banking practices.

Qualifications

• High school diploma or equivalent with a minimum of 1 year of sales, retail, or customer service experience; college degree is a plus or equivalent combination of education and experience.
• Working knowledge of consumer financial products and retail banking services.
• Basic understanding of banking laws, regulations, policies, and procedures.
• Excellent verbal and written communication skills.
• Problem-solving and conflict resolution skills.
• Ability to follow established procedures and determine when escalation is appropriate.
• Knowledge of digital banking tools and self-service capabilities.
• Ability to learn and navigate multiple systems and applications.
• Strong interpersonal, sales, and client relationship skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Deliver exceptional client experiences to build, expand, and retain long-term client relationships.
• Open a full range of retail products, including loans, for new and existing clients.
• Educate clients about online banking, Bill Pay, eStatements, and mobile/ATM deposits.
• Resolve simple to moderate client problems while maintaining high service levels.
• Perform teller transactions and identify opportunities to deepen client relationships.
• Follow internal controls, policies, and regulatory requirements.
• Engage in coaching and training to improve product, systems, and client-relations skills.

Skills

Bilingual

Customer service

Sales skills

Relationship building

Communication skills

Digital banking tools

Multi-tasking

Attention to detail

Problem solving

Education

High school diploma or equivalent

College degree a plus

Job description

BOK Financial, Albuquerque, NM, is seeking a Bilingual Personal Banker II to build client relationships and deliver consultative banking services. This entry-level role includes a 9-week training program to equip you with the skills and knowledge to excel in retail banking.

You will train at a location that may differ from your regular hours and may be reassigned to a branch upon completion. The program emphasizes customer service, product knowledge, and compliant banking practices.