Bilingual Personal Banker: Elevate Client Experience

BOK Financial Corporation; Albuquerque (NM); Sur place; USD 36 000 - 48 000; Plein temps

Résumé du poste

BOK Financial Corporation in Albuquerque seeks a Bilingual Personal Banker to deliver exceptional client experiences, handling accounts, teller transactions, digital banking products, and related services. You’ll participate in a 9-week Banking Navigator training program designed to equip you with the skills and confidence to excel.

During training, you’ll receive guidance from a dedicated success team, with virtual facilitation, self-paced eLearning, on-the-job training, and skills exercises.

Qualifications

• High school diploma or equivalent required; 1+ years sales or customer service experience, college degree a plus.
• Knowledge of consumer financial products and services
• Experience in banking or contact center operations including phone, email, and chat
• Strong verbal and written communication; professional etiquette
• Ability to handle multiple tasks and follow standards

Responsabilités

• Deliver outstanding client experience by answering inbound calls or chats and following up as needed.
• Demonstrate sound decision making, mitigate risk, and escalate concerns when appropriate.
• Educate clients about online banking, Bill Pay, E‑Statements, mobile and ATM deposits.
• Recommend a full range of consumer products to meet clients’ financial goals.
• Engage in coaching, training, and goal setting to build product and client-relations skills.

Connaissances

Customer service

Sales

Verbal communication

Written communication

Problem solving

Multi-tasking

Bilingual (English/Spanish)

Formation

High school diploma or equivalent

College degree a plus

Outils

Word processing

Spreadsheets

Internal systems

Description du poste

BOK Financial Corporation in Albuquerque seeks a Bilingual Personal Banker to deliver exceptional client experiences, handling accounts, teller transactions, digital banking products, and related services. You’ll participate in a 9-week Banking Navigator training program designed to equip you with the skills and confidence to excel.

During training, you’ll receive guidance from a dedicated success team, with virtual facilitation, self-paced eLearning, on-the-job training, and skills exercises.