Bilingual Personal Banker II: Elevate Client Experience

BOK Financial Co.; Santa Fe (NM); On-site; USD 42,000 - 54,000; Full time

Job summary

BOK Financial Corporation Group is seeking a Bilingual Personal Banker II in Santa Fe, NM to deliver exceptional client service and guidance across accounts, deposits, and digital banking products. You’ll participate in a 9-week Banking Navigator training, receiving hands-on coaching to become a confident banker who strengthens client relationships.

The 9-week program may involve training at a different location before permanent branch assignment; initial hours could vary from usual shifts as

Qualifications

• High school diploma or equivalent with 3+ years of sales or customer service experience; a college degree is a plus.
• Knowledge of consumer financial products and banking operations.
• Strong communication and problem-solving skills.
• Ability to follow established standards and escalate when needed.
• Minimum language requirements in designated second language must be met.

Responsibilities

• Deliver exceptional client experience to build, expand, and retain long-term client relationships.
• Resolve moderate to complex client problems and escalate when needed.
• Perform teller transactions and assist with deposits and withdrawals.
• Ensure consistent BOKF brand experience and help clients meet their financial goals.
• Engage in professional development and coaching to improve skills.

Skills

Verbal communication

Written communication

Customer service

Sales skills

Problem solving

Attention to detail

Multitasking

MS Office / PC skills

Bilingual (English/Spanish)

Education

High school diploma or equivalent

Bachelor’s degree (preferred)

Tools

Banking systems knowledge

Microsoft Office (Word/Excel)

CRM software

Job description

BOK Financial Corporation Group is seeking a Bilingual Personal Banker II in Santa Fe, NM to deliver exceptional client service and guidance across accounts, deposits, and digital banking products. You’ll participate in a 9-week Banking Navigator training, receiving hands-on coaching to become a confident banker who strengthens client relationships.

The 9-week program may involve training at a different location before permanent branch assignment; initial hours could vary from usual shifts as