Entry-Level Personal Banker: 9-Week Training

BOK Financial Corporation; Albuquerque (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

BOK Financial Corporation in Albuquerque is seeking a Personal Banker. This entry-level role builds client relationships through consultative conversations, offers bank products, and delivers excellent service.

You will participate in a 9-week Banking Navigator training program with guided instruction, on-the-job training, and a dedicated success team. After graduation, you’ll be prepared to provide best-in-class service while supporting long-term growth.

Qualifications

• This level of knowledge is normally acquired through completion of high school diploma or equivalent and a minimum of 1 year of sales, retail, or customer service experience.

Responsibilities

• Deliver exceptional client experience to build, expand, and retain long-term client relationships.
• Open a full range of retail products, including loan products, for new and existing clients by making recommendations during routine banking center service and teller transactions.
• Educate clients about bank services that provide additional convenience such as online banking, Bill Pay, E-Statements, and mobile and ATM deposit capabilities.
• Resolve a variety of simple to moderate client problems while ensuring the highest level of client experience and satisfaction.
• Provide teller transactions for clients (cash checks, withdrawals, balances) while seeking opportunities to deepen client relationships.
• Comply with internal controls, audit, security, and regulatory requirements.
• Participate in professional development through training and coaching to enhance product knowledge, systems knowledge, and client relations skills.

Skills

Customer service

Sales

Communication

Relationship building

Education

High school diploma or equivalent

College degree a plus

Tools

Digital banking tools

Multiple systems navigation

Job description

BOK Financial Corporation in Albuquerque is seeking a Personal Banker. This entry-level role builds client relationships through consultative conversations, offers bank products, and delivers excellent service.

You will participate in a 9-week Banking Navigator training program with guided instruction, on-the-job training, and a dedicated success team. After graduation, you’ll be prepared to provide best-in-class service while supporting long-term growth.