Bilingual Payment & Collections Specialist

OK Carz; Lakeland (FL); On-site; USD 38,000 - 48,000; Full time

Job summary

OK Carz in Lakeland, FL is seeking a Collections Specialist to support loan recovery efforts with a focus on customer service and compliant practices. The role involves managing a daily call queue, handling payments, and assisting with deferments and skip tracing as needed.

The ideal candidate demonstrates strong negotiation skills, adaptability to change, and proficient basic computer skills to type 30 wpm. This position requires a proactive, resilient mindset in a fast-paced environment.

Qualifications

• Strong negotiation skills with proven ability to effectively handle difficult customers.
• Ability to work in a fast pace environment.
• Able to adapt to change.
• Basic computer skills with the ability to type 30 wpm.

Responsibilities

• Provide excellent customer service while meeting company goals.
• Manage a daily call queue
• Takes payments and sets up future payments for new loans.
• Assists management with reviewing and requesting due date/ deferments as needed.
• Some skip tracing on accounts
• Identifies and recommends accounts for repossession
• Performs other essential functions as assigned.

Skills

Strong negotiation skills

Fast-paced work environment

Adapt to change

Basic computer skills

Job description

OK Carz in Lakeland, FL is seeking a Collections Specialist to support loan recovery efforts with a focus on customer service and compliant practices. The role involves managing a daily call queue, handling payments, and assisting with deferments and skip tracing as needed.

The ideal candidate demonstrates strong negotiation skills, adaptability to change, and proficient basic computer skills to type 30 wpm. This position requires a proactive, resilient mindset in a fast-paced environment.