Bilingual Auto Loan Collections Specialist

Veros Credit, LLC; Northern (KY); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) Plan

Tuition Reimbursement

Paid Holidays

PTO

Job summary

Veros Credit, LLC is seeking an Account Servicing Specialist (90+ Days) to manage delinquent auto loan accounts and document collections activity using loan servicing software. The role requires 5+ years in collections, strong negotiation and problem-solving skills, and bilingual English/Spanish capabilities.

Responsibilities include negotiating payment plans, assisting borrowers in keeping their vehicle, and ensuring regulatory compliance.

Qualifications

• 5+ years of experience in collections or subprime lending.
• Excellent communication, negotiation and problem-solving abilities.
• Ability to read, interpret and apply FDCPA and related regulations.
• Professional interaction with customers in a tactful manner; team oriented.
• Ability to work a flexible schedule and overtime as needed.
• Bilingual English/Spanish is required.

Responsibilities

• Follow company policies and FDCPA guidance in all collection activities.
• Negotiate payment arrangements and suggest feasible methods to meet obligations.
• Assist borrowers in strategies to keep their vehicle while repaying loans.
• Document account activity accurately and professionally.
• Utilize skip tracing tools to locate delinquent borrowers.
• Perform other duties as assigned.

Skills

Communication skills

Negotiation

Problem-solving

Bilingual English/Spanish

Customer service

Education

High School Diploma or GED

Tools

Skip tracing tools

Job description

Veros Credit, LLC is seeking an Account Servicing Specialist (90+ Days) to manage delinquent auto loan accounts and document collections activity using loan servicing software. The role requires 5+ years in collections, strong negotiation and problem-solving skills, and bilingual English/Spanish capabilities.

Responsibilities include negotiating payment plans, assisting borrowers in keeping their vehicle, and ensuring regulatory compliance.