Bilingual Auto Loan Collections Specialist

Veros Credit, LLC; Santa Ana (CA); Sur place; USD 30 000 - 41 000; Plein temps

Avantages offerts par ce poste

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Résumé du poste

Veros Credit, LLC is seeking an Account Servicing Specialist (61+ Days) to manage auto loan accounts 61+ days delinquent. In-office roles are in Santa Ana, CA and Ontario, CA. Responsibilities include negotiating payment plans, documenting activities, and locating borrowers with skip tracing tools.

Requirements include 2+ years in automotive collections and skip tracing, FDCPA knowledge, and bilingual English/Spanish. A flexible schedule and teamwork are valued in this fast-paced role.

Qualifications

• 2+ years of experience in automotive collections handling 61+ delinquency.
• 2+ years of skip tracing experience.
• Reinstatements experience is a plus.
• Able to read/apply FDCPA and related regulations.
• Bilingual English/Spanish required.

Responsabilités

• Follow FDCPA and company policies in collections.
• Negotiate payment arrangements with borrowers.
• Help borrowers devise plans to keep their vehicle while paying loan.
• Document all activities accurately in servicing software.
• Use skip tracing to locate delinquent borrowers.
• Perform additional duties as assigned.

Connaissances

Negotiation

Communication

Problem solving

Customer service

Formation

High School Diploma or GED

Outils

Skip tracing tools

Description du poste

Veros Credit, LLC is seeking an Account Servicing Specialist (61+ Days) to manage auto loan accounts 61+ days delinquent. In-office roles are in Santa Ana, CA and Ontario, CA. Responsibilities include negotiating payment plans, documenting activities, and locating borrowers with skip tracing tools.

Requirements include 2+ years in automotive collections and skip tracing, FDCPA knowledge, and bilingual English/Spanish. A flexible schedule and teamwork are valued in this fast-paced role.