Bilingual Patient Access Specialist

Beth Israel Deaconess Medical Center, Inc.; Chelsea (MA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Free on-site parking

Job summary

Beth Israel Lahey Health in Chelsea, MA is seeking a Practice Representative to support patients across a multiservice outpatient location. You will welcome patients, manage check-in/check-out, verify demographics and insurance, collect co-pays, and schedule follow-up care. Bilingual English/Spanish ability is important for this role.

Healthcare experience is welcome but not required. This position offers a stable day schedule, with opportunities to cross-train across departments and grow within

Qualifications

• High School diploma or GED required.
• Associate's degree preferred.
• 0-1 years related work experience required.
• Basic familiarity with computers.
• Ability to navigate at a basic level within web-based applications.

Responsibilities

• Greet patients and visitors in a courteous and helpful manner.
• Check patients in and out for appointments.
• Register patients and verify demographic, insurance, and billing information.
• Collect required co-payments.
• Schedule and confirm appointments, mammograms, ultrasounds, laboratory services, and other follow-up care.
• Provide patients with preparation instructions and appointment information.
• Complete reminder and outreach calls.
• Take accurate information from patients and callers and route messages appropriately.
• Monitor the waiting area and help address patient-flow concerns.
• Prepare schedules, medical records, and other required documents.
• Confirm referrals, prior authorizations, and pre-certifications as needed.
• Complete required visit and billing documentation.
• Cross-train and provide front-desk coverage across services within the building.

Skills

Bilingual English/Spanish

Customer service

Front desk

Computer basics

Epic software

Education

High School diploma or GED

Associate's degree preferred

Tools

Epic

Job description

Beth Israel Lahey Health in Chelsea, MA is seeking a Practice Representative to support patients across a multiservice outpatient location. You will welcome patients, manage check-in/check-out, verify demographics and insurance, collect co-pays, and schedule follow-up care. Bilingual English/Spanish ability is important for this role.

Healthcare experience is welcome but not required. This position offers a stable day schedule, with opportunities to cross-train across departments and grow within