Bilingual Patient Services Coordinator – Scheduling & Admin

1200 The General Hospital Corporation; Boston (MA); On-site; USD 26,000 - 37,000; Full time

Job summary

The General Hospital Corporation at Mass General Brigham seeks an experienced administrative professional to support clinical services at 332 Hanover Street. The role combines administrative duties with patient scheduling, check-in/out tasks, and billing handling, operating under minimal supervision.

Requires a high school diploma and 3–5 years of office experience; strong MS Office skills; ability to manage calls, messages, and routine inquiries; onsite daytime shifts, 40 hours weekly.

Qualifications

• High School Diploma or Equivalent required.
• 3-5 years of office experience required.
• Strong MS Office skills including Outlook, Word, Excel.

Responsibilities

• Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
• Make patient appointments and maintain appointment records.
• Assist callers with routine inquiries and schedule appointments.
• Process patient billing forms and scan documents to patient medical record/LMR.
• Acts as Super User for scheduling, registration and billing systems and provides training to others.
• May oversee daily activities of practice staff with Supervisor guidance.
• Handle co-payments when required.
• Screen and take messages related to prior authorizations, provider questions, prescriptions, and test results.

Skills

MS Office Suite

Outlook

Time management

Communication

Phone handling

Email correspondence

Education

High School Diploma or Equivalent

Tools

Scheduling systems

Job description

The General Hospital Corporation at Mass General Brigham seeks an experienced administrative professional to support clinical services at 332 Hanover Street. The role combines administrative duties with patient scheduling, check-in/out tasks, and billing handling, operating under minimal supervision.

Requires a high school diploma and 3–5 years of office experience; strong MS Office skills; ability to manage calls, messages, and routine inquiries; onsite daytime shifts, 40 hours weekly.