Bilingual Patient Services Coordinator — Temporary

Massachusetts General Hospital; Somerville (MA); On-site; USD 25,000 - 33,000; Part time

Job summary

Mass General Brigham is seeking an administrative professional to support healthcare providers in a fast-paced ambulatory setting. You will interface with patients and the medical team, scheduling appointments, tests, and surgeries, and handling referrals and pre-certifications.

The role involves registering and updating patient demographics, collecting co-payments, coordinating billing, and handling phone triage, photocopying, faxing, and filing.

Qualifications

• Proficiency speaking Spanish language required.
• 1+ years' experience in a healthcare or customer service setting.
• Proven understanding of managed care and other insurance-related coverage plans.
• Digital literacy, including proficiency with Windows-based computer applications crucial.
• Proven, accurate typing and data entry skills.
• Prior customer service experience.
• Knowledge of EPIC, MEDITECH & BICS software a plus!
• Strong patient service orientation and well-developed social skills.
• Available to complete a three-day Epic training program, and to work at least 30 hours, Monday-Friday, days.

Responsibilities

• Provide administrative support to healthcare providers within a fast-paced ambulatory setting, and function as the primary interface between the patients and medical team.
• Schedule patient appointments, diagnostic testing, and surgeries.
• Acquire referrals and pre-certifications as needed.
• Register and/update demographic, PCP, and insurance information.
• Collect co-payments and fees. Coordinate details of billing.
• Answer phones, and triage calls as appropriate.
• Photocopying, faxing, and filing.

Skills

Spanish language

Typing

Digital literacy

Customer service

Tools

EPIC

MEDITECH

BICS

Job description

Mass General Brigham is seeking an administrative professional to support healthcare providers in a fast-paced ambulatory setting. You will interface with patients and the medical team, scheduling appointments, tests, and surgeries, and handling referrals and pre-certifications.

The role involves registering and updating patient demographics, collecting co-payments, coordinating billing, and handling phone triage, photocopying, faxing, and filing.