Bilingual Patient Services Coordinator — Growth & Impact

Therapy Smarts, Inc; Durham (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Federal Holidays

End-of-year shutdown time off (up to 5

Health, vision, dental insurance

Health Savings Account

Flexible Spending Account

401K

Yearly performance bonus

Mentorship programs

Professional growth opportunities

Comprehensive new hire training

Job summary

Therapy Smarts, Inc is seeking a Patient Services Specialist to provide essential administrative support for the clinic, therapists, patients, and families. Responsibilities include patient check-in/out, scheduling, data entry, and EMR updates, with emphasis on HIPAA compliance and excellent customer service.

The role requires bilingual English/Spanish communication, strong multitasking skills, and the ability to work in a fast-paced environment while maintaining professionalism and positive

Qualifications

• High School Diploma or GED equivalent.
• Ability to establish and maintain effective working relationships with patients, other employees, and the public.
• 2+ years of admin support in a medical environment is preferred.
• Knowledge about health insurance, pre-authorization, insurance verification, medical terminology is preferred.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Strong work ethic and professionalism.
• Team mentality, flexibility, and willingness to learn.
• Ability to communicate effectively, multitask, and work under pressure while maintaining attention to detail.

Responsibilities

• Manage check-in/check-out with minimal supervision.
• Handle daily front-desk operations: phones, email, appointment flow.
• Schedule appointments, reschedules, and cancellations per protocols.
• Maintain EMR accuracy: demographics, insurance, visit docs.
• Communicate with families via calls and EMR messaging.
• Maintain waiting area and supplies.
• Identify and resolve scheduling conflicts and missing information.
• Perform routine administrative tasks and support therapists.
• Handle daily payment collection.

Skills

Customer service

Communication

Team mentality

Work under pressure

Attention to detail

Multitasking

Professionalism

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

Therapy Smarts, Inc is seeking a Patient Services Specialist to provide essential administrative support for the clinic, therapists, patients, and families. Responsibilities include patient check-in/out, scheduling, data entry, and EMR updates, with emphasis on HIPAA compliance and excellent customer service.

The role requires bilingual English/Spanish communication, strong multitasking skills, and the ability to work in a fast-paced environment while maintaining professionalism and positive