Bilingual Appointment Coordinator (English/Spanish)

5th HQ; Florida; On-site; USD 25,000 - 33,000; Full time

Job summary

5th HQ is seeking a Bilingual Appointment Coordinator for a medical office. The role focuses on scheduling patient appointments, ensuring clear English and Spanish communication, and supporting the medical team with essential administrative tasks.

You will handle intake, verify insurance, and send reminders to minimize no-shows while maintaining accurate patient records and a smooth office workflow.

Qualifications

• Bilingual in English and Spanish required or preferred.
• Experience in medical office settings is advantageous.
• Proficiency with EMR systems and scheduling tools.

Responsibilities

• Schedule patient appointments, follow-ups, and consultations.
• Serve as main contact for English and Spanish speaking patients.
• Assist with patient intake, verify insurance, and update records.
• Make reminder calls and send confirmations to reduce no-shows.
• Coordinate with team to manage availability and reschedule when needed.
• Perform general administrative duties to support daily operations.
• Address patient questions and explain office policies and services.

Skills

Bilingual proficiency

Customer service

Organizational skills

Medical terminology

Technology skills

Attention to detail

Team collaboration

Job description

Job Description: As a Bilingual Appointment Coordinator in a medical office, you will be responsible for managing patient appointments, ensuring smooth communication between English and Spanish-speaking patients, and providing administrative support to the medical team. Your role is essential in maintaining efficient office operations and delivering excellent patient care.

Key Responsibilities:

• Appointment Scheduling: Coordinate and schedule patient appointments, follow-ups, and consultations, ensuring that the office calendar is accurately maintained and efficiently managed.
• Patient Communication: Serve as the primary point of contact for patients, handling phone calls, emails, and in-person inquiries in both English and Spanish.
• Patient Intake: Assist with patient check-ins, verifying insurance information, updating patient records, and ensuring that all necessary documentation is completed prior to appointments.
• Reminder Calls: Conduct appointment reminder calls and send confirmation messages to reduce no-show rates and ensure patients are informed about their appointments.
• Coordination: Work closely with team member to manage appointment availability, reschedule appointments when necessary, and ensure that the office workflow is optimized.
• Administrative Support: Perform general administrative duties such as filing, faxing, and managing correspondence to support the office's day-to-day operations.
• Patient Satisfaction: Address patient concerns, answer questions, and provide information about office policies, procedures, and services to enhance the patient experience.

Skills and Qualifications:

• Bilingual Proficiency: Fluent in both English and Spanish, with strong verbal and written communication skills in both languages.
• Customer Service: Excellent customer service skills with a patient-focused attitude and the ability to handle sensitive situations with empathy and professionalism.
• Organizational Skills: Strong organizational skills with the ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Medical Knowledge: Basic understanding of medical terminology and office procedures is preferred.
• Technology Skills: Proficiency in using office software, electronic medical records (EMR) systems, and scheduling tools.
• Attention to Detail: High level of accuracy in managing patient information, scheduling, and documentation.
• Team Collaboration: Ability to work effectively with medical staff, patients, and other administrative personnel in a collaborative team environment.