Bilingual Patient Services Specialist

Therapy Smarts, Inc; Durham (NC); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Time Off

Paid Federal Holidays

End-of-year shutdown time off (up to 5

Health, vision, dental insurance

Health Savings Account

Flexible Spending Account

401K

Yearly performance bonus

Mentorship programs

Professional growth opportunities

Comprehensive new hire training

Job summary

Therapy Smarts, Inc is seeking a Patient Services Specialist to provide essential administrative support for the clinic, therapists, patients, and families. Responsibilities include patient check-in/out, scheduling, data entry, and EMR updates, with emphasis on HIPAA compliance and excellent customer service.

The role requires bilingual English/Spanish communication, strong multitasking skills, and the ability to work in a fast-paced environment while maintaining professionalism and positive

Qualifications

• High School Diploma or GED equivalent.
• Ability to establish and maintain effective working relationships with patients, other employees, and the public.
• 2+ years of admin support in a medical environment is preferred.
• Knowledge about health insurance, pre-authorization, insurance verification, medical terminology is preferred.
• Excellent customer service skills.
• Ability to work in a fast-paced environment.
• Strong work ethic and professionalism.
• Team mentality, flexibility, and willingness to learn.
• Ability to communicate effectively, multitask, and work under pressure while maintaining attention to detail.

Responsibilities

• Manage check-in/check-out with minimal supervision.
• Handle daily front-desk operations: phones, email, appointment flow.
• Schedule appointments, reschedules, and cancellations per protocols.
• Maintain EMR accuracy: demographics, insurance, visit docs.
• Communicate with families via calls and EMR messaging.
• Maintain waiting area and supplies.
• Identify and resolve scheduling conflicts and missing information.
• Perform routine administrative tasks and support therapists.
• Handle daily payment collection.

Skills

Customer service

Communication

Team mentality

Work under pressure

Attention to detail

Multitasking

Professionalism

Bilingual English/Spanish

Education

High School Diploma or GED

Tools

Microsoft Office

Google Workspace

Job description

Description

The Patient Services Specialist provides essential support and administrative services to the clinic, the therapists, the patients, and their families in a fast-paced environment. This person will be involved in a wide spectrum of tasks, including patient customer service, scheduling, data entry, and social media.

Requirements

Required Skills and Experience:

• High School Diploma/ GED equivalent
• Ability to establish and maintain effective working relationships with patients, other employees, and the public.
• 2+ years of admin support in a medical environment is preferred
• Knowledge about health insurance, pre-authorization, insurance verification, medical terminology, preferred
• Must have excellent customer service skills
• Able to work in a fast-paced and demanding work environment
• Must demonstrate a strong work ethic and maintain professionalism at all times
• Must have a team mentality, flexibility, and willingness to learn
• The ability to communicate effectively, multitask, and work under pressure is the key to success in this position, which also requires attention to detail and a commitment to achieving consistent customer satisfaction.
• The ability to uphold HIPAA compliance.
• Must exercise good judgment and discretion
• Technologically savvy and familiar with Microsoft Office products, including Google Workspace- Word, Excel
• Good communication and networking skills are a must.
• Must be bilingual in English and Spanish.

Primary Responsibilities

• Manage the check-in/check-out experience with minimal supervision, ensuring families move smoothly through the visit process.
• Independently handle daily front-desk operations such as phones, email traffic, and appointment flow using standardized scripts and workflow charts.
• Execute routine scheduling of appointments, reschedules, and cancellations within predefined protocols and clinic rules.
• Maintain EMR accuracy by entering and updating demographics, insurance details, and visit documentation consistently.
• Communicate with families through calls and EMR messaging promptly and in alignment with clinic communication standards.
• Take ownership of maintaining the waiting area, supply needs, and check-in materials in an efficient and proactive way.
• Proactively identify schedule conflicts, missing information, authorization, or incomplete documentation, and correct and resolve appropriately.
• Carry out routine administrative tasks, routing forms, preparing basic documentation, office maintenance, and supporting therapists as assigned.
• Manage daily payment collection, in line with clinic policy.

Benefits:

• Paid Time Off.
• Paid Federal Holidays.
• Up to 5 days off during the end-of-year shutdown.
• Health, vision, and dental insurance for full-time employees.
• Health Savings Account and Flexible Spending Account.
• Voluntary Life Insurance, Long Term Disability, and Short Term Disability.
• 401K to full-time Employees.
• Yearly performance BONUS.
• Fun, multi-disciplinary setting with supervision and mentorship programs.
• Positive company Culture.
• Part of a work family that values its employees.
• Unlimited growth Opportunities- Opportunity for Leadership & Management positions and professional growth.
• Training in areas of interest.
• Comprehensive new hire training