Bilingual Patient Support Specialist (Spanish)

HOPE Clinic; Houston, Northern (TX, KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

HOPE Clinic is seeking a Patient Support Specialist to welcome patients, register new arrivals, verify insurance, and maintain accurate demographic and financial information. You will support the medical records team, ensure HIPAA compliance, and assist with scheduling and inquiries using the EHR system.

You should have at least a year of health‑care or patient navigation experience, be fluent in English, and ideally bilingual in Spanish or other languages.

Qualifications

• Minimum of one year in health education, patient navigation, and/or health clinic patient assistance field.
• Insurance and medical experience preferred.
• Knowledgeable of and maintains HIPAA standards of privacy and confidentiality.
• Must be able to handle multiple tasks, complexity, and diversity of customers.
• Microsoft Office.
• Must be able to utilize the Internet.
• Strong written and oral communication skills.
• Office equipment (e.g., computer, copier).
• Attention to detail.
• Strong customer service skills.

Responsibilities

• Greet and assist patients with registration and eligibility.
• Check in/out patients using electronic medical records.
• Scan medical records into the system.
• Fax/mail out medical records and necessary forms according to HIPAA/Clinic guidelines.
• Submit and document forms and medical records in a timely manner.
• Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information.
• Log medical registration forms and record and incoming forms into electronic health record (EHR).
• Assist with incoming calls and create telephone notes and assist with scheduling and inquiries.
• Support Patient Services team with other duties.
• Verify insurance eligibility for all billing purposes.
• Patient Support Specialist will perform Eligibility Support Specialist duties as needed (e.g. assist with enrollment/re-enrollment of Medicaid, ACA, and other state and federal program, maintain and update HOPE Clinic’s sliding scale information and forms, etc.).
• Attend on-site/off-site community engagement activities and on-site/off-site clinic events as needed.
• Perform other duties as assigned by the supervisor to support HOPE Clinic’s Mission, Vision and Values.

Skills

Customer service

Healthcare

HIPAA privacy

Multitasking

Microsoft Office

Communication skills

Attention to detail

Public speaking

Internet proficiency

Education

High School diploma or GED

Associate degree preferred

Tools

Electronic Health Records (EHR)

Job description

HOPE Clinic is seeking a Patient Support Specialist to welcome patients, register new arrivals, verify insurance, and maintain accurate demographic and financial information. You will support the medical records team, ensure HIPAA compliance, and assist with scheduling and inquiries using the EHR system.

You should have at least a year of health‑care or patient navigation experience, be fluent in English, and ideally bilingual in Spanish or other languages.