Bilingual Front Desk Advocate for Patient Services II

AltaMed Health Services Corporation; West Covina (CA); On-site; USD 34,000 - 40,000; Full time

Job summary

AltaMed Health Services is hiring a Patient Services Advocate in California. You will welcome patients, attend to their needs, and create a positive front-office experience while upholding compassion and respect as part of the health care team.

The role emphasizes strong communication and problem-solving to support patient-focused care. Minimum qualifications include a high school diploma, 1–2 years of customer service experience, and bilingual abilities. BLS certification is preferred.

Qualifications

• High School diploma or equivalent.
• 1–2 years of customer service/receptionist experience.
• Bilingual English/Spanish/Mandarin/Cantonese strongly preferred.
• Valid BLS certification or higher per AHA/Red Cross guidelines.

Responsibilities

• Welcome and attend to the needs of all patients at the front office.
• Create a positive front office patient experience by managing expectations with compassion and respect.
• Assist the health care team in delivering patient-focused care through communication and problem-solving.

Skills

Customer service

Communication

Problem-solving

Multilingual

Education

High School diploma or equivalent

Job description

AltaMed Health Services is hiring a Patient Services Advocate in California. You will welcome patients, attend to their needs, and create a positive front-office experience while upholding compassion and respect as part of the health care team.

The role emphasizes strong communication and problem-solving to support patient-focused care. Minimum qualifications include a high school diploma, 1–2 years of customer service experience, and bilingual abilities. BLS certification is preferred.