Bilingual Patient Service Specialist — Travel Pay & Growth

Orthodontic Experts Ltd; Rockford (IL); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Travel Pay

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) and matching

Paid Time Off

Employee Assistance Program

Discounted Orthodontic Care

Bonuses

Job summary

Orthodontic Experts is seeking a Patient Service Representative to warmly welcome visitors, provide information, and support front-desk operations. You will answer calls, manage scheduling, collect patient data, and assist with daily administrative tasks to ensure a smooth patient experience.

The role requires bilingual Spanish, 2+ years of patient service, and travel to sister clinics such as Dekalb and Beloit.

Qualifications

• High school diploma or GED required.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient with Microsoft Office (Word, Excel, Outlook, Access).
• Excellent problem-solving and de-escalation skills.
• Bilingual in Spanish.

Responsibilities

• Answer all phone calls and voicemails.
• Check-in/out patients and collect information and payments.
• Manage front desk and general administrative tasks.
• Maintain updated comm logs and daily clinic schedule.
• Assist marketing events as needed.

Skills

Customer service

Bilingual Spanish

De-escalation

Verbal/written communication

Education

High school diploma or GED

Tools

Microsoft Office

Word

Excel

Outlook

Access

Job description

Orthodontic Experts is seeking a Patient Service Representative to warmly welcome visitors, provide information, and support front-desk operations. You will answer calls, manage scheduling, collect patient data, and assist with daily administrative tasks to ensure a smooth patient experience.

The role requires bilingual Spanish, 2+ years of patient service, and travel to sister clinics such as Dekalb and Beloit.