Bilingual Patient Services Specialist - Cardiology

Carolinas Medical Center; Oak Lawn (IL); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off programs

Health and welfare benefits such as 医

Flexible Spending Accounts

Adoption assistance and paid parental

Defined contribution retirement plans

Educational Assistance Program

Job summary

Advocate Medical Group (AMG) Oak Lawn is seeking a Patient Service Representative to provide high‑quality front desk and registration support, connect with patients, schedule appointments, and assist with billing and records.

You will work Mon - Fri 9:30 AM to 6:00 PM with potential weekend shifts in the future; a high school diploma and 1–2 years of customer service experience are required; bilingual Polish preferred.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult callers/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Polish language

Customer service

Communication skills

Education

High school diploma or equivalent

Job description

Advocate Medical Group (AMG) Oak Lawn is seeking a Patient Service Representative to provide high‑quality front desk and registration support, connect with patients, schedule appointments, and assist with billing and records.

You will work Mon - Fri 9:30 AM to 6:00 PM with potential weekend shifts in the future; a high school diploma and 1–2 years of customer service experience are required; bilingual Polish preferred.