Bilingual Patient Service Specialist

Orthodontic Experts Management LLC; Hillside (IL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Training provided

Travel pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Employee assistance program

Health savings account

Dependent care account

401(k) matching

Paid time off

Identity theft protection

Job summary

Orthodontic Experts is seeking a Patient Service Representative in Hillside, IL. You will welcome visitors, answer calls, manage the front desk, collect patient information, handle payments, and support clinical staff with administrative tasks.

Requirements include a high school diploma, 3 years of customer service, 2 years in patient services, proficiency with MS Office, and bilingual Spanish. Some travel to nearby clinics is required as part of duties.

Qualifications

• High school diploma or GED required.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient with Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual in Spanish.

Responsibilities

• Greet and assist visitors at the front desk.
• Answer all phone calls and return voicemails.
• Check-in new and existing patients and notify clinical staff.
• Collect patient information for new patients (registration, medical history, HIPAA).
• Process check-outs and take payments; schedule next appointments.
• Maintain reception area and respond to emails.
• Review daily clinic schedule and adjust as needed.

Skills

Bilingual Spanish

Problem solving

Verbal communication

Written communication

De-escalation

Education

High school diploma or GED

Tools

MS Office

Job description

Orthodontic Experts is seeking a Patient Service Representative in Hillside, IL. You will welcome visitors, answer calls, manage the front desk, collect patient information, handle payments, and support clinical staff with administrative tasks.

Requirements include a high school diploma, 3 years of customer service, 2 years in patient services, proficiency with MS Office, and bilingual Spanish. Some travel to nearby clinics is required as part of duties.