Bilingual Patient Service Pro — Front Desk & Travel Pay

Orthodontic Experts Management LLC; Waukegan (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life Ins.

401(k) and matching

Paid Time Off

Bonuses

Free and discounted Orthodontic Care

Travel Pay

Job summary

Orthodontic Experts Management LLC in Waukegan, IL is seeking a friendly Patient Service Representative to greet patients, handle front desk duties, answer calls, and coordinate scheduling with the clinical team.

The role requires 3 years of customer service and 2 years in patient services, with bilingual Spanish, and proficiency in Microsoft Office. You will manage payments, form completion, and travel to sister clinics as needed.

Qualifications

• High school degree or GED required.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office.
• Bilingual in Spanish.

Responsibilities

• Greet visitors and provide information at the front desk.
• Answer all phone calls and voicemails.
• Check-in patients and inform clinical staff of arrivals.
• Collect and verify patient information and forms.
• Process payments and schedule next appointments.
• Maintain front desk and office cleanliness.
• Manage emails and daily reports.
• Travel to sister clinics when required.

Skills

Patient service

Customer service

Microsoft Office

De-escalation

Communication

Bilingual Spanish

Problem solving

Education

High school diploma or GED

Job description

Orthodontic Experts Management LLC in Waukegan, IL is seeking a friendly Patient Service Representative to greet patients, handle front desk duties, answer calls, and coordinate scheduling with the clinical team.

The role requires 3 years of customer service and 2 years in patient services, with bilingual Spanish, and proficiency in Microsoft Office. You will manage payments, form completion, and travel to sister clinics as needed.