Bilingual Front Desk Specialist: Patient Care & Scheduling

Orthodontic Experts Ltd; Hillside (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Training

Travel pay

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

401(k) and matching

Health Savings Account

Dependent Care Account

Identity Theft Protection

Orthodontic treatment discount

Monthly bonuses

Job summary

Orthodontic Experts Ltd in Hillside, IL is seeking a Patient Service Representative to warmly welcome patients, manage the front desk, answer calls, and provide essential administrative support. You will collect patient information, check in/out patients, and help keep schedules up to date.

Travel to sister clinics and marketing events may be required. Ideal candidates have 3+ years in customer service, 2 years in patient services, strong problem-solving and de-escalation skills, and bilingual

Qualifications

• High school diploma or GED required.
• 3 years of customer service experience.
• 2 years of patient service experience.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, and Access).
• Excellent problem solving and de-escalation skills.
• Excellent written and verbal communication skills.
• Bilingual in Spanish.

Responsibilities

• Provide a warm welcome to all visitors and assist with information and directions.
• Answer incoming calls, manage the front desk, and provide general administrative support.
• Check-in and check-out patients, collect necessary information and payments.
• Maintain patient communications and daily clinic schedule.
• Handle questions from walk-in patients and relay messages to staff.
• Print end-of-day reports and keep reception area clean and organized.
• Travel to sister clinics as needed and support marketing events.

Skills

Customer service

De-escalation

Communication skills

Spanish (bilingual)

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Access

Job description

Orthodontic Experts Ltd in Hillside, IL is seeking a Patient Service Representative to warmly welcome patients, manage the front desk, answer calls, and provide essential administrative support. You will collect patient information, check in/out patients, and help keep schedules up to date.

Travel to sister clinics and marketing events may be required. Ideal candidates have 3+ years in customer service, 2 years in patient services, strong problem-solving and de-escalation skills, and bilingual