Bilingual Patient Care & Front Desk Specialist

Orthodontic Experts Ltd; Waukegan (IL); Sur place; USD 36 000 - 48 000; Plein temps

Avantages offerts par ce poste

Paid Patient Service Representative培训

Travel Pay (when traveling to sisterCl

Medical, Dental, Vision, and Life

Résumé du poste

Orthodontic Experts is hiring a Patient Service Representative to warmly welcome patients, manage the front desk, answer calls, collect information, and support clinical staff across multiple locations in the Chicagoland area. The role emphasizes accuracy, customer service, and bilingual Spanish communication to assist diverse patients.

Responsibilities include checking patients in/out, handling payments, maintaining records, and coordinating with marketing events and travel to sister clinics

Qualifications

• 3 years of customer service experience
• 2 years of patient service experience
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Excellent problem solving and de-escalation skills
• Excellent written and verbal communication skills
• Bilingual - Spanish

Responsabilités

• Greet visitors warmly and provide information and assistance
• Answer incoming calls and manage front desk
• Check-in and register patients; inform clinical staff of arrivals
• Collect patient information for new patients and HIPAA forms
• Process check-outs and collect payments; schedule next appointments
• Handle questions for walk-in patients and maintain up-to-date comm-log
• Review daily clinic schedule and adjust hours as needed
• Ensure bondings are approved and active with insurance
• Print end-of-day reports and maintain reception area cleanliness
• Travel to sister clinics and perform duties as required
• Assist with marketing events and general administrative tasks

Connaissances

Customer service

Patient service

Bilingual Spanish

MS Office

Formation

High School diploma or GED

Outils

Microsoft Office

Description du poste

Orthodontic Experts is hiring a Patient Service Representative to warmly welcome patients, manage the front desk, answer calls, collect information, and support clinical staff across multiple locations in the Chicagoland area. The role emphasizes accuracy, customer service, and bilingual Spanish communication to assist diverse patients.

Responsibilities include checking patients in/out, handling payments, maintaining records, and coordinating with marketing events and travel to sister clinics