Bilingual Patient Experience Specialist (Front Desk)

American Vision Partners; Mesa (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical & dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Job summary

American Vision Partners (AVP) is seeking a Patient Service Specialist to be the first touch for patients and to deliver an exceptional experience during visits. You will gather information, verify details, and guide patients through scheduling and paperwork.

Join a network of eye care centers and contribute to a patient-centered environment with supportive teams, flexible scheduling, and opportunities for growth within AVP’s expanding practices.

Qualifications

• High School Diploma or GED required.
• Preference for Spanish Speaking.
• Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment.
• Excellent verbal and written communication skills.
• Medical Front Desk experience preferred.
• Flexible schedule.
• Dedicated to creating a quality patient experience.

Responsibilities

• Greeting patients and visitors warmly in person or by telephone
• Checking patients in and out
• Scheduling clinic and surgical appointments to include all pre-operative and post-operative appointments
• Reviewing all paperwork with patients; consents for procedures
• Verifying insurance and collecting payments
• Maintaining patient medical records

Skills

Detail oriented

Excellent verbal and written communic

Multi-tasking

Adaptable

Education

High School Diploma or GED

Job description

American Vision Partners (AVP) is seeking a Patient Service Specialist to be the first touch for patients and to deliver an exceptional experience during visits. You will gather information, verify details, and guide patients through scheduling and paperwork.

Join a network of eye care centers and contribute to a patient-centered environment with supportive teams, flexible scheduling, and opportunities for growth within AVP’s expanding practices.