Spanish-Speaking Scheduling Specialist — Patient-First

American Vision Partners; Salinas (CA); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Eye care discounts

401(k)

Paid time off

Job summary

American Vision Partners (AVP) is seeking a Bilingual Scheduling Specialist to be the first touch for patients, guiding them and scheduling appointments with a patient-first approach in a call-center environment. The ideal candidate is bilingual in Spanish, holds a High School diploma, can navigate NextGen and internal systems, and has medical office experience with HIPAA awareness.

This role emphasizes empathy, reliability, and multi-tasking in a fast-paced setting.

Qualifications

• Bilingual in Spanish required.
• Excellent verbal and written communication skills.
• Ability to navigate medical software and internal systems.

Responsibilities

• Answer inbound calls and schedule appointments with a patient-first focus.
• Coordinate with clinics and partners to meet patient needs.
• Maintain confidentiality and HIPAA compliance.
• Learn and adapt to new roles as needed.

Skills

Bilingual in Spanish

Excellent verbal and written comms

Empathy and active listening

confidentiality awareness

Education

High School diploma or equivalent

Tools

NextGen experience

Job description

American Vision Partners (AVP) is seeking a Bilingual Scheduling Specialist to be the first touch for patients, guiding them and scheduling appointments with a patient-first approach in a call-center environment. The ideal candidate is bilingual in Spanish, holds a High School diploma, can navigate NextGen and internal systems, and has medical office experience with HIPAA awareness.

This role emphasizes empathy, reliability, and multi-tasking in a fast-paced setting.