Patient Experience & Front Desk Specialist (Eye Care)

American Vision Partners; Phoenix (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick Time

Growth opportunities

Job summary

American Vision Partners (AVP) seeks a friendly Patient Service Specialist to be the first point of contact for patients, gathering information and ensuring a superior experience. You will greet clients, verify details, and manage scheduling to support seamless visits across the eye care network.

The role requires excellent communication, attention to detail, and a patient-centric approach. AVP provides comprehensive benefits and growth opportunities across 100+ centers.

Qualifications

• High School Diploma or GED required.
• Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment.
• Excellent verbal and written communication skills.
• Medical Front Desk experience preferred.
• Flexible schedule.
• Dedicated to creating a quality patient experience.

Responsibilities

• Greeting patients and visitors warmly in person or by telephone.
• Checking patients in and out.
• Scheduling clinic and surgical appointments, including pre-operative and post-operative appointments.
• Reviewing all paperwork with patients; consents for procedures.
• Verifying insurance and collecting payments.
• Maintaining patient medical records.

Skills

Communication skills

Detail oriented

Multi-tasking

Medical front desk experience

Flexible schedule

Patient experience focus

Education

High School Diploma or GED

Job description

American Vision Partners (AVP) seeks a friendly Patient Service Specialist to be the first point of contact for patients, gathering information and ensuring a superior experience. You will greet clients, verify details, and manage scheduling to support seamless visits across the eye care network.

The role requires excellent communication, attention to detail, and a patient-centric approach. AVP provides comprehensive benefits and growth opportunities across 100+ centers.