Eye Care Patient Experience Specialist

American Vision Partners; Mesa (AZ); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Eye care discounts

Child care assistance

Pet insurance

Continuing education funds

401(k)

Paid holidays

PTO

Sick Time

Growth opportunities

Job summary

American Vision Partners (AVP) seeks a Patient Service Specialist to be the first touchpoint for patients and ensure a seamless visit experience across our eye care centers.

You will greet patients, check in/out, schedule appointments, review forms, verify insurance, and maintain medical records in a fast-paced environment. A high school diploma is required; medical front desk experience is a plus.

Qualifications

• High School Diploma or GED required.
• Detail oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment.
• Excellent verbal and written communication skills.
• Medical Front Desk experience preferred.
• Flexible schedule.
• Dedicated to creating a quality patient experience.

Responsibilities

• Greeting patients and visitors warmly in person or by telephone.
• Checking patients in and out.
• Scheduling clinic and surgical appointments, including pre- and post-operative visits.
• Reviewing all paperwork with patients; consents for procedures.
• Verifying insurance and collecting payments.
• Maintaining patient medical records.

Skills

Detail oriented

Verbal and written communication

Customer service

Flexible schedule

Medical front desk experience

Education

High School Diploma or GED

Job description

American Vision Partners (AVP) seeks a Patient Service Specialist to be the first touchpoint for patients and ensure a seamless visit experience across our eye care centers.

You will greet patients, check in/out, schedule appointments, review forms, verify insurance, and maintain medical records in a fast-paced environment. A high school diploma is required; medical front desk experience is a plus.