Bilingual Patient Experience Specialist

Gastro Health; Catonsville (MD); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

401(k) retirement plans with employer

Health insurance

Dental insurance

Vision insurance

Paid time off

Discretionary profit-sharing

Flexible spending accounts

Job summary

Gastro Health in Catonsville, MD seeks a Full-Time Patient Relations Representative to join our team. You will handle calls, schedule appointments, and support care centers across the network.

This role emphasizes a great work-life balance with weekdays, paid time off, health/dental/vision plans, and opportunities for advancement.

The ideal candidate has a high school diploma and at least 2 years of medical admin experience, bilingual English/Spanish, and a patient-focused approach.

Qualifications

• High school diploma or GED required.
• 2+ years of medical administration experience.
• Bilingual in English and Spanish required.

Responsibilities

• Answer incoming calls and route to appropriate personnel.
• Schedule, confirm, and cancel appointments.
• Verify health plan benefits and obtain authorization when needed.
• Assist patients with questions or concerns regarding procedures.
• Import demographics from patient portal and manage records requests.
• Call in new prescriptions and refills and obtain authorization when necessary.
• Obtain lab results including stat requests.

Skills

Medical administration

Customer service

Multilingual

Phone etiquette

Education

High school diploma or GED

Job description

Gastro Health in Catonsville, MD seeks a Full-Time Patient Relations Representative to join our team. You will handle calls, schedule appointments, and support care centers across the network.

This role emphasizes a great work-life balance with weekdays, paid time off, health/dental/vision plans, and opportunities for advancement.

The ideal candidate has a high school diploma and at least 2 years of medical admin experience, bilingual English/Spanish, and a patient-focused approach.