Patient Relations Representative

Gastro Health; Lake Worth (TX); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Paid holidays and time off

401(k) retirement plan

Discretionary profit-sharing

Job summary

Gastro Health is looking for a Full-Time Patient Relations Representative in Lake Worth, Texas. This position focuses on ensuring excellent patient care through effective communication and scheduling. Candidates should have at least 2 years of medical administration experience and be bilingual in English and Spanish.

The role offers a great work/life balance with no weekends or evenings, a comprehensive benefits package, and opportunities for career advancement.

Qualifications

• 2+ years medical administration experience desired.
• Ability to assist patients with questions regarding procedures.
• Proficient in handling office appointments and message routing.

Responsibilities

• Answer all incoming calls and route them to appropriate personnel.
• Schedule, confirm, and cancel office appointments as needed.
• Verify patients’ health plan benefits and obtain authorizations if required.

Skills

Bilingual (English/Spanish)

Medical administration experience

Customer service

Education

High school diploma or GED equivalent

Job description

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team. This role offers a collaborative environment with consistent hours and opportunities for advancement.

Compensation and Benefits

• A great work/life balance
• No weekends or evenings – Monday thru Friday
• Paid holidays and paid time off
• Rapidly growing team with opportunities for advancement
• Competitive compensation
• Benefits package
• Tickets at Work program providing discounts on concerts, travel, movies, and more

Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients’ health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned.

Minimum Requirements

• High school diploma or GED equivalent.
• 2+ years medical administration experience desired.
• Bilingual (English/Spanish) required.

Benefits Package

• Medical
• Dental
• Vision
• Spending Accounts
• Life / AD&D
• Disability
• Accident
• Critical Illness
• Hospital Indemnity
• Legal
• Identity Theft
• Pet
• 401(k) retirement plan with Non-Elective Safe Harbor employer contribution for eligible employees.
• Discretionary profit‑sharing with employer contributions of 0% ‑ 4% for eligible employees.

Equal Opportunity Employer

Gastro Health is an Equal Opportunity Employer. We do not discriminate based on race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.