Bilingual Patient Relations Specialist — Mon–Fri, Great Benefits

Gastro Health; Fairfax (VA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Spending Accounts

Life / AD&D

Disability

Accident

Critical Illness

Hospital Indemnity

Legal

Identity Theft

401(k) retirement plan with Non-Elect?

Discretionary profit-sharing

Job summary

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team. The role offers a great work/life balance, weekdays only, with a comprehensive benefits package and competitive compensation.

You will answer calls, schedule appointments, process referrals, verify benefits, obtain authorizations, and handle patient questions. A high school diploma and 2+ years of medical administration experience are required; bilingual (English/Spanish) is necessary.

Qualifications

• High school diploma or GED equivalent.
• 2+ years medical administration experience.
• Bilingual English/Spanish required.

Responsibilities

• Answer all incoming calls and route them to appropriate personnel; take messages and send tasks as necessary for all care centers.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from patient portal.
• Pick up voicemail messages on a daily basis.
• Verify patients health plan benefits & obtain authorization, if needed.
• Assist patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call-in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned.

Skills

Medical administration

Bilingual English/Spanish

Customer service

Education

High school diploma or GED

Job description

Gastro Health is seeking a Full-Time Patient Relations Representative to join our team. The role offers a great work/life balance, weekdays only, with a comprehensive benefits package and competitive compensation.

You will answer calls, schedule appointments, process referrals, verify benefits, obtain authorizations, and handle patient questions. A high school diploma and 2+ years of medical administration experience are required; bilingual (English/Spanish) is necessary.