Bilingual Patient Experience Advocate

Gastro Health; Delray Beach (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Gastro Health is seeking a Patient Relations Representative to ensure positive patient experiences across our digestive and liver health clinics. You will handle inquiries, schedule appointments, verify benefits, and coordinate with providers to support compassionate, patient-centered care.

The role requires strong communication, bilingual English/Spanish abilities, and a background as a medical assistant. High school diploma required; AAMA certification preferred.

Qualifications

• 2+ years of experience as a medical assistant.
• High school diploma or GED equivalent.
• AAMA certification preferred.

Responsibilities

• Answer all incoming calls and route them to appropriate personnel.
• Schedule, confirm, and cancel office appointments as patients call in.
• Work on referrals and import demographics from the patient portal.
• Pick up voicemail messages daily.
• Verify patients’ health plan benefits & obtain authorization if needed.
• Assist patients with questions and/or concerns regarding procedures.
• Request medical records from doctors and hospitals.
• Call in new prescriptions and refills and obtain authorization if necessary.
• Obtain lab results including stat requests.
• Other duties as assigned.

Skills

Effective communicator

Customer service

Bilingual English/Spanish

Education

High school diploma or GED

AAMA certification preferred

Job description

Gastro Health is seeking a Patient Relations Representative to ensure positive patient experiences across our digestive and liver health clinics. You will handle inquiries, schedule appointments, verify benefits, and coordinate with providers to support compassionate, patient-centered care.

The role requires strong communication, bilingual English/Spanish abilities, and a background as a medical assistant. High school diploma required; AAMA certification preferred.